Dear Valued Stockist,
Thank you for your registration. We appreciate your partnership and want to share important details about our procedures:
Stockist Registration and Order Placement:
Once your registration as a stockist is confirmed, you will receive an email with your stockist ID and the password for the stockist purchase page. To place an order, log in to this page and include your stockist ID, delivery address, product name, variant (if any), and quantity. The minimum order quantity is 10 pieces.
Product Information:
Find product details and pricing on our retail site.
Stockists get a 30% discount for orders of 10 pieces, 35% for 25 pieces, and 40% for 40+ pieces.
Monitor our social media and website for new product updates.
Payment Terms:
Payments are accepted via bank transfer. The invoice you receive will contain our bank account details. Payments are due upon receipt of the invoice, net 10 days.
Shipping and Delivery:
It takes 3 days to make 10 pieces, 6 days for 20 pieces, and so forth.
Delivery within Hong Kong takes 1-2 days; International deliveries can take 5 days to 2 weeks.
We typically use SF Express or EMS for shipping, but other carriers can be requested.
Shipping fees are reflected in your invoice and must be paid in advance.
You will receive a tracking code once your order ships. If there are any delivery issues, please use the tracking code to deal with the carrier directly. We recommend purchasing insurance for large orders.
Return Policy:
We do not accept returns for products damaged during delivery, wrongly ordered items, or products with slight color differences due to variations in monitor displays. If you need to exchange an item due to a quality issue, please email us within 7 days of receiving the product. Include in your email several photos taken from different angles to show the quality problem. Once our team investigates and approves, we will facilitate an exchange. In such cases, we will bear the shipping cost.
Marketing Support:
Feel free to use our product photos from our website and social media.
Contact:
For questions or issues, please email hello@mormorchu.com.
Thank you for your cooperation. Your support is crucial to our success.
Best Regards,
Team MorMorChu